We strive to make information accessible to you. If you need help, we have a list of frequently asked questions and answers. Click a question below to view the answer. If you can't find what you're looking for just drop us a line and we'll try to help.

We deliver a complete equine veterinary service 24 hours a day, every day. 

Use our emergency contact details to contact us any time of day or night.

Many of the services we provide can be performed at your yard. It is often worth discussing your expectations of your appointment with a vet prior to arranging the visit, so we can make sure we meet your needs. 
To request a visit online, complete our simple form and we will get back to you as soon as we can.  If it is more convenient for your, give us a call on 01323 815120.

The world of equine insurance can appear confusing.  There are so many companies offering insurance policies it is impossible to keep track of the details in every policy.  However, we have prepared some helpful tips to help you make a claim.

Sometimes getting your horse from home to hospital can be a little over facing, particularly when they are ill or injured.  More information and an enquiry form can be found here.  

Absolutely.  Our preferred method of payment for invoices is by BACS (Bank Automated Credit Service) into account number 42306752, sort code 601309.  Please quote your surname and client number on all payments.  Payments made within 14 days from presentation of the invoice benefit from a 5% discount. 

However, we have made it even easier for you, by offering a 10% discount for payments received at the time of your consultation.  Cash, debit or credit card (excluding AMEX) and cheque payments are all accepted either at the clinic or at your visit. 

We strive to provide you with the best service for you and your horses.  Your feedback is very important to us, so we can continue to improve and provide you with the support you would like.  

The best way to get in touch is using our feedback form. If you would prefer to chat, just give us a call. Either way, thank you for taking the time to contact us and giving us the opportunity to develop.