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Emergency Service

We offer full out of hours emergency service, 24 hours a day, 365 days a year. Our team are always on hand to answer questions on the phone or to visit your horse.

We do not outsource out of hours to agencies so you can always expect a familiar face when you need us.

How to contact us in an emergency 

During Working Hours

8.30am – 5.30pm

Phone us on 01323 815120 and press option 2 to speak to a member of our client care team who will organise an emergency visit.

Out of Hours

Phone us on 01323 815120 and press option 1. This will put you directly through to our answering service. The operator will take a few details from you and contact the duty vet. You should receive a phone call within 10mins. It is important that the number you give us receives good signal and do try to keep the line clear. If you have not heard from the duty vet within 10 minutes, please phone us again.

Cost of Emergency care

Out of hours emergency visits are subject to a surcharge. Visits will be charged at between £220 and £255 before treatment and medication.